Returns & Exchanges
At Siam Store, we prioritize the freshness and quality of our authentic Thai ingredients; if your order arrives damaged or incorrect, we offer a hassle-free return or replacement within 48 hours of delivery.
Document the Issue
Take clear photos of the damaged items or the incorrect products alongside the original shipping label and packing slip.
Contact Our Team
Email our customer support within 48 hours of receipt with your order number and the documentation attached to initiate a claim.
Await Verification
Our quality control team will review your request and provide a return authorization or approval for a replacement within 1 business day.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing